Frequently Asked Questions


Contact + Hours


What are your hours?
Tues 12-6, Wed 10:30-5:00, Thurs & Fri 12-6, and Sat 11-5. Sun & Mon CLOSED.

Where are you located?
We're in Pleasant Ridge, an urban and family-centered neighborhood in Cincinnati, Ohio. Not sure of the latitude and longitude, but we're on Montgomery Road 3 blocks north of Ridge Road, 2.5 miles south of Kenwood Towne Center, across the street from BP, and right next door to The Red Balloon Cafe + Play.

Do you have parking?
We have two reserved spots along the side of the building closer to our front door. The rest of the side spaces and the public lot behind Walgreens are up for grabs.


Classes & Project Assistance


Do you have classes for kids?
We offer kids sewing camps during CPS (Cincinnati Public Schools) breaks. Kids ages 8-12 can join a parent or guardian to learn to knit, sew, or weave. Please call if you have any other questions.

Do you give private lessons?
Of course! Private lessons cost $60/hour or $1/minute for one-on-one attention with minimal interruptions.

Can I stop by to get help with a project I'm stuck on?
We do quick $10, 10-minute fix-it sessions when you drop in. Please note that if your fix takes more than the 10 minutes, regardless of where you purchased yarn, we'll have to charge you a private lesson rate ($60/hour or $1/minute). 

Do you have open knitting times?
Our current open knitting time is each Wednesday from 10:30am-12:30pm. 


Policies


Return Policy
Since we’re a [very] small business, we do not provide refunds on purchases. Receipted, in-store, regular-price yarn purchases must be in original unused condition and may be exchanged within 60 days of purchase as long as we still carry the same dye lot. Yarn that has been wound, used, or has an unpleasant odor will not be accepted. Exchanges on items without a receipt or after 60 days of original purchase date will not be processed. FINAL SALE ITEMS: Special orders, knitting needles, crochet hooks, books, patterns, cut fabric, doorbuster items, clearance items, and consignment items are always final sale—no exceptions. If an item is defective at the fault of the manufacturer, you may exchange it for the exact same item provided the item is not discontinued. 

You don't have the fabric/yarn I was hoping to find. Can you special order it?
Yes. We have a 10-yard minimum for fabric special orders and 8-skein minimum for yarn. Note you will be charged a 50% NON-REFUNDABLE deposit for whatever we order in for you. If you pay in full and change your mind, you will receive 50% of your deposit back; the remaining 50% will be forfeited.

Can I bring my dog inside for a visit?
Due to some serious pet allergies, all animals except for service dogs are prohibited inside the shop. Thanks for understanding!

Someone gave me a gift card when the old Fiberge was open. Can I still use it?
Unfortunately, since the gift card was issued under previous ownership, it cannot be redeemed. We apologize for the inconvenience. 


Other Stuff


When do you ship online purchases?
We ship orders on Tuesdays and Fridays, usually. If you need your items quickly, feel free to give us a call to make sure it's in the mail the next day. We're usually pretty good about that. 

I'm a local artisan/crafter. Can I sell what I make at your store?
A big, fat YES to you. Please send an email to info@fiberge.com, make an appointment to show your goods, and if it'll be a good fit we'll have you fill out some consignment forms. 

When will you have sales?
Whenever we feel like it! Or if things aren't moving. Sometimes we'll throw in a flash sale, and a couple times per year we'll actually plan sales. But, usually, not putting lots of things on sale keeps us in business, employees paid, etc. 

Wait, aren't you the Fiberge that used to be in Terrace Park?
Once upon a time, yes. The original owner opened her place in Terrace Park for several years, then moved it to Montgomery, then sold it to Owner #2. Owner #2 had it for several years, moved it to Vine Street in OTR, but closed after only 14 months. The most recent owner decided to re-open under the same name, Fibergé, but wanted to add modern fabrics, an eclectic selection of yarn, and wanted to provide a creative safe haven for the crafting world. So, yes, sort-of. It's the same name, but has a much different face. Oh, and a shop baby.